This Privacy Policy explains how Stronglove Consulting Pty Ltd trading as Stronglove Buyers Agents ("Stronglove Buyers Agents", "we", "our" or "us") collects, holds, uses, discloses and otherwise manages your personal information.

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This Privacy Policy applies to personal information we collect through our website, online forms, email, telephone calls, consultations, social media and from third parties where permitted by law.

 

What is personal information?

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When used in this Privacy Policy, the term Personal Information has the meaning given to it in the Privacy Act 1988 (Cth). Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

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This may include your name, address, telephone number, email address, occupation, financial information and other information relevant to the services we provide.

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What personal information do we collect?

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If you contact us through our website or make an enquiry by phone, email or another method, we may collect your contact details, including your name, address, telephone number and email address.

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If you engage our buyers advocacy or property acquisition services, we may also collect personal information including:

• Payment details

• Financial and borrowing information relevant to the services we provide

• Property ownership details

• Property search criteria and purchasing requirements

• Details of properties purchased or sold by you

• Information provided during consultations and throughout your engagement

• Identification documents or other information where required by law

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How do we collect your personal information?

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We generally collect your personal information directly from you unless it is unreasonable or impracticable to do so.

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We may collect personal information when you:

• Submit an enquiry through our website

• Complete an online form

• Contact us by phone, email or social media

• Attend a consultation

• Engage our services

• Communicate with our representatives throughout your engagement

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We may also collect personal information from third parties where authorised by you or permitted by law, including mortgage brokers, lenders, conveyancers, solicitors, real estate agents, publicly available property databases, professional advisers and referrals from existing clients or professional contacts.

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What happens if we can't collect your personal information?

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If you choose not to provide the personal information we reasonably request, we may be unable to:

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• Provide our services to you

• Provide information about our services or suitable property opportunities

• Respond to your enquiries

• Tailor our services to your requirements

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How do we use your personal information?

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We collect and use your personal information for purposes including:

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• Providing buyers advocacy and property acquisition services

• Preparing strategic plans, property research and recommendations

• Communicating with you throughout your engagement

• Coordinating inspections, due diligence and other third-party services

• Administering our business and maintaining our records

• Improving our website, systems and services

• Responding to enquiries and customer service requests

• Complying with legal and regulatory obligations

• Providing marketing communications where permitted by law

 

We may also use or disclose your personal information for any other purpose notified to you at the time of collection or where otherwise permitted or required by law.

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Direct marketing

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We may send you marketing communications about our services, educational content, market updates or other information we believe may be of interest to you.

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These communications may be sent by email, SMS or other electronic means in accordance with applicable Australian laws.

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You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us directly.

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Our website

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When you visit our website, we may use cookies and similar technologies to improve your browsing experience, understand how our website is used and improve our services.

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We may also use third-party analytics and advertising technologies, including services provided by Google, Meta and similar providers, to analyse website traffic and measure the effectiveness of our marketing.

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You can configure your browser to refuse cookies; however, some parts of our website may not function correctly if cookies are disabled.

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing personal information.

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Identity verification

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Stronglove Buyers Agents may be required to verify your identity or obtain additional information or documentation to comply with applicable Australian laws and regulatory obligations.

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Where required, we may collect identification documents or other information reasonably necessary to satisfy these obligations.

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Accessing or correcting your personal information

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You may request access to the personal information we hold about you or request that we correct any information that is inaccurate, incomplete or out of date by contacting us using the details below.

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We will respond to your request within a reasonable time and in accordance with applicable privacy laws.

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Where permitted by law, we may charge a reasonable administrative fee for providing access to personal information. We will not charge you for requesting corrections to your personal information.

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Who do we disclose your personal information to?

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We may disclose your personal information where reasonably necessary to provide our services, including to:

• Mortgage brokers and lenders

• Conveyancers and solicitors

• Building and pest inspectors

• Valuers

• Property managers

• Insurers

• Accountants and other professional advisers

• Contractors, consultants, research providers and specialist service providers engaged by Stronglove Buyers Agents

• Government authorities, regulators or law enforcement agencies where required or authorised by law

• Other third parties with your consent or where otherwise permitted by law

 

We do not sell your personal information to third parties.

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Overseas disclosure

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We may disclose your personal information to trusted overseas service providers who assist us in delivering our services and operating our business.

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Where this occurs, we take reasonable steps to ensure those providers handle your personal information in accordance with Australian privacy laws and our confidentiality requirements.

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How do we protect your personal information?

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We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.

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Your personal information may be stored electronically using secure cloud-based systems and technology providers that assist us in operating our business.

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While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

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Contact us

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If you have any questions about this Privacy Policy or how we collect, use or manage your personal information, please contact us at hello@stronglove.com.au

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Privacy complaints

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If you have a complaint about how we have handled your personal information, please contact us first so we have an opportunity to investigate and resolve your concerns.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Office of the Australian Information Commissioner

Website: www.oaic.gov.au

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Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

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The current version will always be available on our website.

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Last updated: July 2026